Terms and Conditions – FitLime

1. Introductory Provisions

1. These Terms and Conditions govern the rights and obligations between the Provider and the Customer.
2. By submitting an order, the Customer confirms that they have read and agree to these terms.

2. Nature of the Provided Service

1. The Provider offers a one-time personalized service – the creation of an individual weekly meal plan based on data provided by the Customer.
2. The service includes:
   • order acceptance,
   • data evaluation,
   • creation of the meal plan,
   • sending the meal plan to the Customer's email.
3. The service does not include:
   • subsequent adjustments after delivery,
   • consultations,
   • long-term guidance or support,
   • individual medical diagnostics.
4. The meal plan is created exclusively based on data provided by the Customer; the Customer is responsible for its truthfulness and completeness.

3. Order and Conclusion of Contract

1. An order is placed by completing the form and paying the price.
2. The contract is concluded at the moment of payment confirmation via the ComGate payment gateway.
3. The Provider will confirm the order by email.

4. Price and Payment Conditions

1. The service price is stated on the website and is final.
2. Payment is made exclusively online through the ComGate Payments, a.s. gateway.
3. Work on the meal plan will begin only after the price has been paid.

5. Service Delivery

1. The Provider offers variants with different delivery times: Standard – within 3 business days, Premium – within 2 business days.
2. The delivery period begins upon receipt of payment and complete data from the Customer.
3. The meal plan is delivered by email to the address provided by the Customer.
4. If the email lands in the spam/bulk/promo folder, it is considered delivered.
5. If the Customer fails to provide all necessary information, the delivery period is extended by the time spent waiting for the data to be completed.
6. The Provider reserves the right to slightly extend the period (technical failure, illness, force majeure) and will inform the Customer by email.

6. Recommendatory Nature of the Meal Plan

1. All information, recommendations, and parts of the meal plan are general and recommendatory in nature.
2. The meal plan serves as a model that the Customer can use for inspiration.
3. The Customer should always be guided by:
   • their personal feelings,
   • current physical and health status,
   • recommendations of their physician,
   • individual food tolerance.
4. If any part of the meal plan or hydration regime does not suit the Customer, they should follow their own needs.

7. Health Restrictions and Disclaimer

1. The Provider is not a medical facility and does not provide medical services.
2. The meal plan is not a diagnosis, treatment, or diet therapy.
3. The Provider is not responsible for:
   • health consequences caused by inappropriate use of the meal plan,
   • consequences resulting from false data provided by the Customer,
   • potential negative reactions to food,
   • changes in health status during the adherence to the meal plan.

8. No Guarantee of Results

The Customer acknowledges that the Provider does not guarantee a specific result, such as:

• weight loss,
• muscle mass gain,
• change in health status,
• improvement in physical condition.

Results depend on many factors (health status, hormones, genetics, physical activity, accuracy of plan adherence, environment, stress, sleep, medication).

9. Withdrawal from the Contract

1. The Customer acknowledges that according to § 1837 letter d) of the Civil Code, they cannot withdraw from the contract because it is a service created according to their individual requirements.
2. Once the Provider begins work on the meal plan, the right to withdraw expires.

10. Complaints and Refunds

A complaint is only possible in the following cases:

1. It was not possible to create the meal plan for objective professional reasons.
2. The Provider fails to deliver the meal plan within the guaranteed period corresponding to the purchased variant, and the delay is not caused by the Customer or delivery to spam.
3. In the cases mentioned in points 1 or 2, the Customer is entitled to a full refund of the amount paid.

Other reasons for complaint are not possible, as it is an individually created service.

11. Copyright

1. The meal plan is the copyrighted work of the Provider.
2. It is intended solely for the Customer's personal use.
3. It is forbidden to share, publicly publish, sell, or modify the meal plan.

12. Protection of Personal Data

The processing of personal data is governed by the Privacy Policy document available on the FitLime website.

13. Out-of-Court Dispute Resolution

• Czech Trade Inspection Authority (ČOI) – www.coi.cz
• EU Online Platform – ec.europa.eu/consumers/odr

14. Final Provisions

1. The Provider may update the terms and conditions at any time.
2. The current version is always available on the FitLime website.
3. Legal relations are governed by the laws of the Czech Republic.